Privacy Policy

1. Introduction

This Privacy Policy describes how Bulkhead Repair of Chesapeake ("we", "us", or "our") collects, uses, discloses, and protects the personal information of visitors and users ("you") of our website and services. We are committed to protecting your privacy and handling your information in a transparent and secure manner.

This Policy applies to information we collect:

• On our website, including through contact forms and other interactive features.
• In email, text, and other electronic messages between you and our team.
• When you request an estimate, schedule an inspection, or otherwise engage our services.

It does not apply to information collected by third parties that may be linked to or from our website, or any third-party services you may use in connection with our site. Those services have their own privacy policies and we encourage you to review them.

2. Information We Collect

We collect different types of information in order to provide and improve our services to you. The information we collect generally falls into the categories below.

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Complete and submit a contact or estimate request form.
• Send us an email or otherwise communicate with us.
• Request information about our services or schedule an appointment.

This information may include:

• Name and contact details (such as email address and phone number).
• Property address or general location information.
• Details about your property, bulkhead, or shoreline concerns.
• Any other information you choose to share in free-text fields or communications.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity. This information helps us understand how visitors use our site and improve performance and security. Automatically collected data may include:

• IP address and approximate location information.
• Browser type, version, and device type.
• Pages visited, time spent on pages, and referring/exit pages.
• Date and time of visits and other diagnostic data.

2.3 Information from Third Parties

We may receive limited information about you from third-party service providers that support our website (for example, form submission services or analytics tools). These third parties collect and process data in accordance with their own privacy policies and share relevant information with us to help us respond to inquiries and understand how our site is used.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, all aimed at providing, maintaining, and improving our services. These purposes include:

• Responding to your inquiries, questions, and service requests.
• Scheduling inspections, assessments, or on-site visits you request.
• Preparing and delivering quotes, proposals, or other information about our services.
• Improving our website's content, functionality, and user experience.
• Monitoring site usage and performance, and troubleshooting technical issues.
• Protecting the security and integrity of our website and systems.
• Complying with applicable legal obligations, regulations, or requests from authorities.

3.1 Legal Bases for Processing (Where Applicable)

Depending on your location, our legal basis for processing your personal information may include your consent, the necessity to perform a contract or take steps at your request prior to entering into a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business and website in a way that does not override your fundamental rights and freedoms.

4. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand how visitors use the site, and improve performance. Cookies are small files that are placed on your device when you visit a website.

4.1 Types of Cookies We May Use

• Essential cookies: Cookies that are necessary for the website to function properly and enable core features, such as basic navigation and form submissions.
• Performance and analytics cookies: Cookies that help us understand how visitors interact with our site, so we can analyze usage and improve content and functionality.
• Preference cookies: Cookies that remember your preferences or settings to provide a more personalized experience.

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. Please note that if you disable or reject cookies, some parts of our website may not function properly or may be less responsive.

To learn more about cookies and how to manage them, you can consult your browser's help documentation or visit independent resources that explain how cookies work and your options for control.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with third parties only in the limited circumstances described below:

• Service providers: With trusted third-party vendors who help us operate our website, manage form submissions, provide analytics, or perform other business-related functions on our behalf. These providers are permitted to use your information only as necessary to provide services to us.
• Legal requirements and protection: When we believe disclosure is necessary to comply with a legal obligation, respond to lawful requests from public authorities, protect our rights or property, or investigate potential violations of law or our policies.
• Business transfers: In connection with a potential or actual merger, acquisition, restructuring, or sale of all or a portion of our assets, where your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

We may also share aggregated or de-identified information that does not identify you personally, for research, marketing, or analytics purposes.

6. Data Security and Retention

We take reasonable technical and organizational measures to help protect the personal information we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to safeguard your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal compliance purposes). When information is no longer needed, we take reasonable steps to delete, anonymize, or otherwise dispose of it securely.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request that we correct or update inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal limitations.
• Object to or restrict certain types of processing, in specific circumstances.
• Withdraw consent where we rely on your consent for processing (without affecting prior processing).

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

Please note that, in some cases, we may not be able to fully comply with your request if doing so would conflict with our legal obligations or legitimate business needs, such as maintaining necessary records for tax or legal purposes. If we cannot honor your request, we will explain the reason where legally required.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Bulkhead Repair of Chesapeake. This Privacy Policy does not apply to those third-party properties, and we are not responsible for their content, privacy practices, or policies.

We encourage you to review the privacy policies of any third-party websites or services you visit or use to understand how they collect, use, and share your information.

9. Children's Privacy

Our website and services are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information without appropriate consent, please contact us, and we will take steps to delete such information in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes become effective constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your rights regarding your personal information, you may contact us using the details below: